Uxari Keeps Your Smart Home Running
What Sets Uxari Apart
Scalable Service with Personal Attention
60-Person Support Center: Reach our team instantly via phone or live video call.
Specialized Approach: Dedicated billing experts and brand-certified technicians who know your exact systems, not a generalist call center.
Multi-Level Technical Proficiency
Tiered Help Desk: From simple account questions at Tier 1 to advanced diagnostics at Tier 4, every issue gets routed to the right expert.
Certified Technicians: Our staff can troubleshoot your network or hardware remotely and escalate when needed.
Availability That Fits Your Life
7-Day Support: Live support available every day of the week.
Extended Hours: Reach us via text, chat, or email Monday through Saturday 7am–8pm, Sundays 9am–6pm.
Smart Remote Troubleshooting
Virtual Support: Most issues are resolved remotely with no truck roll needed.
Remote Power Management: Our plans include remote rebooting through OVRC-supported devices to clear errors instantly.
Smart Home Maintenance Features
Annual Tune-Up: A comprehensive on-site health check to protect your technology from the Florida elements.
Hardware Upkeep: Firmware updates, Sonos recalibration, Wi-Fi speed checks, and physical cleaning to extend device life.
Real-Time Service Tracking
Automated Communication: Real-time text alerts and technician photos sent when help is on the way.
Historical Data: Salesforce-integrated support records give us a complete history of your home's performance for faster, more accurate service.
Uxari Service Plans
7-days-a-week. Monday – Saturday (7 am – 8 pm) Sunday (9 am – 6 pm)
Uxari Essential Service Plan
Only $29.99/month
Annual Maintenance with Live Support
LIVE SUPPORT
Live 7-Day Text, Chat, & Email Support
Monday - Saturday 7am - 8pm, Sunday 9am - 6pm
Tier 1: Account & General Support
Billing questions and general assistance
Tier 3: Core Technical Support
Basic system diagnostics & troubleshooting
Tier 4: Advanced System Support
Complex technical issues & remote troubleshooting
Essential App Support
Apple TV, YouTube TV, DIRECTV, Prime Video,
Netfix, Disney, Apple Music, Peacock, Hulu, Max,
Paramount, LG TV, Samsung TV, Sony TV
Premium App Support
Sonos, Lutron, Control 4, Alarm.com, Luma, OVRC,
Mobile Link, Pentair, Carrier, Google Home
ON-SITE SUPPORT
Priority On-Site Service
Get same or next-day appointments for urgent issues
On-Site Annual Maintenance Includes
- Up to 1.5 Hours Dedicated Service
- Complete System Check & Optimization
- Network Performance & Wi-Fi Speed Test
- All Firmware & Security Patch Updates
- Sonos Trueplay Sound Calibration
- Rack & Camera Lens Cleaning
- Camera View Optimization
- Alarm Monitoring & Battery Testing
